This Support Centre provides you with full guides on LoyLap, but we also encourage you to train on interactions. In terms of how your staff engage with customers we recommend a brief mention with every interaction, here’s a couple of examples:
“Is there anyone you’d like to treat with one of our Gift cards?”
After a great customer experience this encourages a customer to “Pay it forward” and works especially well in the Holiday season.
“Are you using your phone or a card to collect your Loyalty reward?”
While assumptive, this clarifies both the method the customer uses to collect their points but also makes your customer aware you're using a Loyalty system. The answer “neither” prompts a quick set up to follow up.